Refunds and Product Returns. You agree that if you resell product directly to a customer (“Retail Customer”), you will adhere to the Company’s 100% satisfaction guarantee policy and shall provide a full refund of all monies paid if the Retail Customer returns the product to you within thirty (30) days of the sales transaction.
Similarly, your dissatisfaction with our products means you may return the items for a refund so long as the following conditions occur: (i) neither you nor the Company has terminated the Agreement; (ii) the products were purchased within the previous twelve (12) months; and (iii) the products remain in resalable condition (as defined in the Policies and Procedures)..
The refund shall be 80% of the purchase price or product credit of equivalent value, and shall not include the shipping and handling charges you incurred. In the event of defective or damaged product, the Company will cover all shipping charges as detailed more fully in the Policies and Procedures